Neurodiversity and physical ability aren’t even on people’s radars as indicators of diversity.

Photograph of the Visit of Mrs. Gladys Sheriff, Librarian of Fourah Bay College, University College, Freetown, Sierra Leone, to the National Archives, 7/23/1964. National Archives

This anonymous interview is with someone who hires for a:

√ Academic Library 

Title: Department Head

Titles hired include: Most positions don’t have titles, just profiles

Who makes hiring decisions at your organization:

√ The position’s supervisor

√ Other:  Department head (who is usually the supervisor for the position).

Which of the following does your organization regularly require of candidates?

√ Cover letter

√ Resume

√ CV

√ Other:  It depends. We usually have one round of interviews; two if there are 2+ good candidates. The second round will come with an assignment. 

Does your organization use automated application screening? 

√ No 

Briefly describe the hiring process at your organization and your role in it:

See comment under #5 (Which of the following does your organization regularly require of candidates?). The hiring process is somewhat simple and structured and governed by policy. The writing of the job description and getting approval from the director is a long, less structured process.

Think about the last candidate who really wowed you, on paper, in an interview, or otherwise. Why were they so impressive?

Having a good cover letter, honestly. And in the cover letter, demonstrating that they’ve done a close reading of the job description and have a clear understanding of what the job entails. So few applicants do that – it makes the ones who do really stand out. Also, this has meant, in the majority of cases, a smooth transition into the new function – not to mention a good interview with a concrete foundation. 

Do you have any instant dealbreakers?

Maybe this makes me a jerk, but at the application stage, poorly formatted or unusually formatted resumes/CVs can be deal breakers (and by ‘unusual’, I don’t mean like the amazing comic resume/CV one candidate submitted).

Reason 1: I want my team to have good teammates. My team specializes in information and data literacy, which includes presenting info and data clearly and with/within certain professional standards. So, to me, the format alone already gives some indication about whether the applicant is at the expected level – and in some cases, if they are tech or information literate themselves. 

Reason 2: We process, review and respond to every single application ‘by hand’ so anything that makes a resume or CV harder to read and get through (like dates in weird places, inconsistent or odd formatting or fonts, missing email addresses, etc.) means it can get overlooked in favor of those without issues. 

That said, a good cover letter and some enthusiasm will almost always win the day.

What do you wish you could know about candidates that isn’t generally revealed in the hiring process?

If they’re going to drop out after getting tenure and/or make things harder for the rest of the team.

How many pages should each of these documents be?

Cover Letter: √ Only One!  

Resume: √ Only One!  

CV: √ Two is ok, but no more 

What is the most common mistake that people make in an interview?

Being too nervous or putting too much pressure on themselves to do everything ‘right’. I’m just trying to have a conversation to get to know the candidate & I’m not trying to trick anyone or pull any gotcha moves. I want to know who the candidate is and how they think and what they want from the job. I want to see if there’s a connection and if we can work together.

Do you conduct virtual interviews? What do job hunters need to know about shining in this setting?

Yes! I’m not sure, honestly. 

How can candidates looking to transition from paraprofessional work, from non-library work, or between library types convince you that their experience is relevant? Or do you have other advice for folks in this kind of situation?

There are at least two levels for me here. 

#1 is organizational awareness or sensitivity or understanding of working in a large or complex organization. One interviewee talked about her experience organizing a volunteer event with the city, but she forgot to inform an important party about something and ended up causing some hurt feelings and mistrust. She was able to resolve things but learned a lot of lessons about stakeholders and hierarchies. Her example was convincing and worked for me.

#2 is content knowledge. This is a little trickier, perhaps. I’d be convinced by someone demonstrating some research and/or asking good questions. For example, one fresh graduate from a non-library program asked which information literacy framework we followed and then drew upon her experiences as a student to connect to the job description and tasks. “After I saw the framework, I thought back on the library skills training we did as freshmen and I realized how well the training fit with the framework. I never knew!”

When does your organization *first* mention salary information?

√ It’s part of the job ad 

What does your organization do to reduce bias in hiring? What are the contexts in which discrimination still exists in this process?

We are required by policy to have diverse interview teams (usually 3-4 people in any interview process). ‘Diverse’ has very little meaning here as 95% of the library staff are white and local to the region. A ‘diverse’ interview team generally means we have to have men + women, preferably from departments outside of our own. Neurodiversity and physical ability aren’t even on people’s radars as indicators of diversity. Strangely, LGBTQ+ people are so accepted as to be almost invisible, hence the return to man + woman as indicators.

Discrimination is still crazy. In one application round, we had a fantastic application from someone who grew up in Vietnam. He had an amazing cover letter, too. My former boss said, “Guess we’ll have to pass on this one.” I asked why. He said, “You know how they are. No respect for women. We already have enough turmoil in the department.” (The turmoil being me, the first new employee in 10+ years, and an immigrant to boot.) After picking apart his weak ‘argument’, I took the issue to HR. 

In what contexts does discrimination still exist? Well, that ^. Also in what I wrote above about semi-dismissing messy resumes/CVs. We could very well be rejecting good candidates who just don’t know how things work here (not that we get many applications from people from diverse or international backgrounds), even with lax language requirements.

What questions should candidates ask you? What is important for them to know about your organization and the position you are hiring for?

Ask me anything! It’s important to know that we, like all other university libraries in the country, work with profiles and not with strict job/task descriptions. That means that in 3 years or 5 years or whenever, people can be asked to do different tasks that fit their profile. I see it as an overall positive, though it was very confusing when I started my own job.

Additional Demographics

What part of the world are you in?

√ Other: Mainland Europe

What’s your region like?

√ Urban 

Is your workplace remote/virtual?

√ Some of the time and/or in some positions 

How many staff members are at your organization?

√ 101-200 

Is there anything else you’d like to say, either to job hunters or to me, the survey author? 

To you: good questions – good food for thought! Thanks for the opportunity to reflect!

To job hunters: I’d rather hire a person with potential who fits with the team and has a growth mindset than a stick in the mud with experience.

Author’s note: Hey, thanks for reading! If you like reading, why not try commenting or sharing? Or are you somebody who hires Library, Archives or other LIS workers? Please consider giving your own opinion by filling out the survey here.

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Filed under 1 A Return to Hiring Librarians Survey, 100-200 staff members, Academic, Urban area

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