Baristas, retail, restaurant experience is relevant to dealing with difficult behaviors

Traveling Libraries, Prince George’s County Memorial Library. National Archives

This anonymous interview is with someone who hires for a:

√ Public Library 

Title: archivist

Titles hired include: Information Services Librarian, Reference Librarian (full time and substitutes), Assistant Director, Library Assistant, Paralibrarian

Who makes hiring decisions at your organization:

√ Library Administration 

√ A Committee or panel 

Which of the following does your organization regularly require of candidates?

√ Cover letter

√ Resume

√ References

√ Demonstration (teaching, storytime, etc) 

Does your organization use automated application screening? 

√ No 

Briefly describe the hiring process at your organization and your role in it:

MLS level are by committee with the director having final say.  Paralibrarian and substitute level are done by the department head and peers.  We have asked for a live teaching demo or story time or they can submit a recorded one or link to something in a previous position.  

Think about the last candidate who really wowed you, on paper, in an interview, or otherwise. Why were they so impressive?

enthusiastic, innovative ideas, creative

Do you have any instant dealbreakers?

people who answer why did you became a librarian  or your favorite thing about public libraries with I like to read.  People who answer questions about working with diverse populations are just about race ignoring age, gender, religion, culture, sexual identity, economics, education, family/household definitions

What do you wish you could know about candidates that isn’t generally revealed in the hiring process?

customer service, think quick on feet/in the moment, public service commitment,

How many pages should each of these documents be?

Cover Letter: √ Only One!  

Resume: √ As many as it takes, but keep it reasonable and relevant  

CV: √ As many as it takes, but keep it reasonable and relevant

What is the most common mistake that people make in an interview?

they have not even visited the about us page on our website and know nothing about our collections

Do you conduct virtual interviews? What do job hunters need to know about shining in this setting?

as a screening/first round for upper level positions and for all stages/levels during the pandemic

How can candidates looking to transition from paraprofessional work, from non-library work, or between library types convince you that their experience is relevant? Or do you have other advice for folks in this kind of situation?

include any and all experience related to people and customer service.  Baristas, retail, restaurant experience is relevant to dealing with difficult behaviors 

When does your organization *first* mention salary information?

√ It’s part of the job ad 

What does your organization do to reduce bias in hiring? What are the contexts in which discrimination still exists in this process?

our community is 75% white and we are working hard on this 

What questions should candidates ask you? What is important for them to know about your organization and the position you are hiring for?

management style, supervision style, board and staff relationship

Additional Demographics

What part of the world are you in?

√ Northeastern US 

What’s your region like?

√ Suburban 

Is your workplace remote/virtual?

√ Never or not anymore 

How many staff members are at your organization?

√ 11-50 

Author’s note: Hey, thanks for reading! If you like reading, why not try commenting or sharing? Or are you somebody who hires Library, Archives or other LIS workers? Please consider giving your own opinion by filling out the survey here.

1 Comment

Filed under 1 A Return to Hiring Librarians Survey, 10-50 staff members, Northeastern US, Public, Suburban area

One response to “Baristas, retail, restaurant experience is relevant to dealing with difficult behaviors

  1. Victoria

    I agree with wanting interview candidates to talk about more than race when discussing work with diverse populations. But then why answer the question about bias in hiring with “our community is 75% white and we are working hard on this”!?


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